Privacy Policy

Last updated: 20/11/2025

This Privacy Policy describes how Sitar Factory, operated by Klaas Janssens (“we”, “us”, “our”), collects, processes, and protects personal data when you visit our website www.sitarfactory.be (“Website”) or interact with us through any communication channels.

We are committed to processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Belgian data protection laws.

Business Information
Sitar Factory – Klaas Janssens
Company number: 0741.719.309
Email: info@sitarfactory.be
Address: Perrestraat 15, 3360 Opvelp, Belgium

1. Data Controller

Sitar Factory, represented by Klaas Janssens, is the controller responsible for determining the purposes and means of processing your personal data collected through this Website.

2. Personal Data We Collect

a. Data you provide directly

We may collect personal data that you voluntarily submit, including:

  • Name

  • Email address

  • Phone number

  • Address (if necessary for invoicing or shipping)

  • Any additional information provided in communications or service requests

b. Data collected automatically

When you visit our Website, certain technical data may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and duration

  • Referring websites

  • Server logs

This information is collected through cookies and similar technologies.

3. Cookies and Google Analytics

Our Website uses cookies to enable proper functionality and enhance user experience. We also use Google Analytics, a web analytics service provided by Google LLC, which uses cookies to analyze Website traffic and user behaviour.

Google may process data outside the EEA. Where such transfers occur, Google applies the Standard Contractual Clauses approved by the European Commission.

You may disable cookies through your browser settings. Please note that some features of the Website may not function correctly if cookies are disabled.

4. Purposes of Processing

We process your personal data for the following purposes:

  • Responding to enquiries and providing customer support

  • Managing orders, repairs, and service appointments

  • Administrative and accounting purposes

  • Improving Website performance and user experience

  • Ensuring Website security

  • Complying with legal obligations (e.g., tax and bookkeeping)

5. Legal Basis for Processing

The processing of your personal data is based on one or more of the following legal grounds:

  • Article 6(1)(b) GDPR – performance of a contract or pre-contractual measures

  • Article 6(1)(c) GDPR – compliance with legal obligations

  • Article 6(1)(f) GDPR – legitimate interests, such as operating, maintaining, and improving the Website

  • Article 6(1)(a) GDPR – your consent (e.g., for non-essential cookies or newsletter subscriptions, if applicable)

6. Data Retention

We retain personal data only for as long as necessary for the purposes stated above or to comply with legal obligations.

Typical retention periods include:

  • Accounting and invoicing data: 7 years (legal obligation in Belgium)

  • Email correspondence and service-related data: up to 3 years

  • Server logs: 6–12 months

  • Cookie data: according to cookie lifetime settings

Once data is no longer required, it will be securely deleted or anonymized.

7. Data Sharing and Third Parties

We do not sell or rent your personal data.

Your data may be shared with third parties only when necessary, including:

  • Website hosting provider

  • Email service provider

  • Google Analytics (as described above)

  • Professional advisors (legal, accounting)

All third parties are contractually required to process data only in accordance with our instructions and applicable laws.

8. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA)—particularly through Google Analytics—such transfers occur under appropriate safeguards, such as:

  • Standard Contractual Clauses

  • Adequacy decisions, where available

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of access – to request a copy of your personal data

  • Right to rectification – to correct inaccurate or incomplete data

  • Right to erasure – to request deletion of your data

  • Right to restriction of processing

  • Right to object – especially to processing based on legitimate interest

  • Right to data portability

  • Right to withdraw consent – without affecting prior lawful processing

To exercise any of these rights, contact us at:
Email: info@sitarfactory.be

You also have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit (GBA)
Drukpersstraat 35, 1000 Brussels
Website: www.gegevensbeschermingsautoriteit.be

10. Security Measures

We apply appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure hosting environment

  • Restricted access to personal data

  • Regular maintenance and updates

  • Data encryption and secure communications (where applicable)

11. Children’s Privacy

We do not knowingly collect personal data from minors.
If you believe data from a minor has been collected, please contact us so we can remove it.

12. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the content or privacy practices of such third-party sites and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.
Updates will be posted on this page with a revised “Last updated” date.
Users are encouraged to review this Policy periodically.